Shipping Policy

At Slate & Steel, we work with trusted fulfillment partners to source and ship high-quality products directly to our customers. This allows us to offer premium products at competitive prices.

Order Processing

• Orders are processed within 1–3 business days.

• Processing takes place Monday through Friday, excluding holidays.

• Once your order has shipped, you'll receive an email with your tracking information.

Estimated Delivery Times

Delivery times vary depending on the product and destination.

• United States: 7–15 business days

• Canada: 8–18 business days

• International: 10–20 business days

While most orders arrive within these timeframes, occasional delays caused by customs, weather, high shipping volumes, or carrier issues may occur.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and the products in your order.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email. Please allow 24–72 hours for tracking information to become active.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different fulfillment centers. If this happens, don't worry—your items are on the way and you'll receive tracking information for each shipment.

Address Changes

Please verify that your shipping address is correct before completing your purchase.

If you need to make a change, contact us as soon as possible. While we'll do our best to update your order, we cannot guarantee changes after processing has begun.

Delayed, Lost, or Damaged Orders

If your package is delayed beyond the estimated delivery window, appears lost, or arrives damaged, please contact us. We'll work with our fulfillment partners and the shipping carrier to resolve the issue as quickly as possible.

For damaged items, please contact us within 7 days of delivery and include clear photos of the item and packaging.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Questions?

If you have any questions about your order or shipping, we're here to help. Please contact us through our Contact Us page or email us, and we'll respond as quickly as possible.